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- OMODA and JAECOO owners can access warranty support at any authorised service centre worldwide, regardless of where the vehicle was purchased
- Customers travelling, working, or relocating across Africa and beyond remain covered wherever the brands have an official presence
- A globally connected digital system enables seamless cross-border warranty claims and access to genuine parts, ensuring consistent service standards internationally
OMODA & JAECOO have officially introduced international warranty recognition across their authorised global dealer network, giving customers greater freedom of movement and peace of mind wherever they travel or relocate.
The new cross-border warranty support applies to OMODA & JAECOO vehicles in all official markets and allows owners to access warranty-related assistance at any authorised service centre worldwide, regardless of where the vehicle was originally purchased.
Whether travelling abroad, working in another country, or relocating permanently, customers can now enjoy the reassurance that professional after-sales support is available wherever the brand has official presence.
Greater confidence for African customers
For customers across Africa, the programme brings meaningful real-world benefits. Owners travelling between countries on the continent can now rely on access to warranty repairs and support in any market where OMODA & JAECOO operate officially.
This ensures drivers can move freely between regions with confidence, knowing they remain covered by the brand’s authorised service network.
Warranty terms remain market-specific
While warranty coverage is now recognised internationally, the original warranty agreement signed at the point of purchase remains the guiding reference. Warranty conditions will continue to be applied according to the terms of the customer’s home market, while also aligning with local regulations and requirements in the country where service is performed. This approach ensures consistency in coverage while respecting the legal frameworks of each territory.
Digitally connected global service
To enable smooth cross-border service delivery, OMODA & JAECOO have implemented a centralised digital warranty platform that connects authorised service centres worldwide. The system allows service teams to access warranty histories, verify coverage, process claims efficiently, and coordinate the supply of genuine parts across borders. This ensures a streamlined customer experience and consistent service standards, from diagnosis through to repair completion.
Strengthening global ownership support
As Brand OJ continue to expand their footprint globally, the brands remain focused on elevating the ownership experience beyond the point of sale. This international warranty support is a key step in strengthening long-term customer confidence and ensuring dependable service access in every official market.
“This is an important step forward for customers who live and travel without borders,” commented Shannon Gahagan, National Brand and Marketing Manager at OMODA & JAECOO South Africa. “It gives owners the freedom to move between countries with the assurance that their vehicle is supported by an authorised network that extends internationally. It reflects our commitment to customer-first mobility and world-class after-sales service.”
Press Queries
Nikki Chennells
JAECOO Press Liaison
Mail: Nikki.Chennells@haveyoursayza.co.za
ENDS/
Notes to editor
JAECOO is a newly established urban off-road SUV brand that already boasts a significant presence in key global markets such as Europe, Malaysia, the Middle East and indeed right here in South Africa.
Having been announced at Auto Shanghai 2023 in China, JAECOO debuted as an independent brand within the Chery Group, with a distinct focus on urban off-road SUVs and a fitting brand slogan of “From Classic, Beyond Classic”.
The name JAECOO is inspired by the fusion of the German word “jäger” (meaning “hunter”) and the English term “cool”, capturing the feeling of both off-road ability and urbanism. The brand blends the wisdom and craftsmanship of master design teams assembled from countries such as the United Kingdom and Germany, setting a new standard for urban off-road SUVs.
The JAECOO brand launches in South Africa with the cutting-edge J7 range, which will comprise three distinct derivatives and challenge local consumers’ traditional perceptions of off-roading. The J7 plug-in hybrid electric vehicle (PHEV) and the flagship J8, meanwhile, are scheduled to be introduced later in the year.
JAECOO already boasts nearly 40 dedicated dealerships around the country, carefully selected to cover all of South Africa’s major metropolitan areas and cities. The brand’s dealer network offers its customers a dedicated range of sales and support services and is backed by the Chery Group’s well-established parts warehouse and customer-care office.
All JAECOO models come standard with a generous 5-year/70 000 km service plan and a lengthy 5-year/150 000 km factory warranty (as well as Roadside Assist for 5 years), while the vehicle’s engine is covered by an industry leading 10-year/1-million km warranty (the latter linked to the first owner).
Tirelessly dedicated to innovation, JAECOO is committed to leading the new urban off-road trend by offering exceptional all-wheel-drive performance, remarkable safety features and forward-thinking intelligent technologies.